Privacy Policy

We understand that your personal information and privacy is important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy. We do not give out, sell or trade our mailing list data with external organisations. We comply with the Data Protection Act 1998, the Privacy and Electronic Communications Regulations (PECR) and the new General Data Protection Regulations (GDPR) 2018.  

The Alban Arena collects personal data that you may volunteer as part of booking tickets, making a purchase or visit or an e-newsletter sign-up. Personal information we collect may include: 

  • Your full name, title and date of birth 
  • Postal address, postcode, email address and phone number 

We will also collect and hold information about any contact you have with us as a ticket buyer or visitor of The Alban Arena and may include details of: 

  • Ticket purchases and attendance 
  • Contact preferences 
  • Gift information, including payment details where applicable (This information is locked into the system and no one can access this) 
  • Details of correspondence sent to you, or received from you 
  • Any other information provided by yourself at the request of The Alban Arena to process a transaction 

When we ask you to provide your personal information we will let you know why we are asking and how we will use your data by directing you towards this notice. 

Depending on your relationship with The Alban Arena and the preferences you have indicated, data we hold may be used to send you promotional and marketing information by post, telephone or electronic means. These types of communications can include: 

  • Informing you of our services,  events and offers at The Alban Arena 
  •  News and updates about The Alban Arena 
  • Other relevant communications based upon your relationship with The Alban Arena 

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If you wish to exercise any of your rights as listed below, please write to us at aaboxoffice@1life.co.uk 

  •  Access to your personal information 
  •  Objection to processing of your personal information 
  • Objection to automated decision-making and profiling 
  •  Restriction of processing of your personal information 
  •  Your personal data portability 
  • Rectification of your personal information
  • Erasure of your personal information  

If you make a request relating to any of the rights listed above, we will consider each request in accordance with the General Data Protection Regulations. We will acknowledge the request with 72 hours and then a response will be provided within 30 days. Upon successful verification of your identity you are entitled to obtain the following information about how your personal information is processed:  

  • The purposes of the collection, processing, use and storage of your personal data
  • The categories of personal data stored about you                                                    
  • The use of any automated decision-making and/or profiling. 

You can make the above request by emailing to: aaboxoffice@life.co.uk, or writing to The Alban Arena, Civic Centre, St Albans, Herts, AL1 3LD 

Security 

Once we have received your personal data, we will use strict procedures and security features to  prevent unauthorised access. We will process, disclose or share your personal data only if required to do so by law. 

Third Party Links 

You might find links to third parties (e.g. external creative organisations and suppliers) on our Website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. In cases when we use external websites provided by other organisations such as Twitter, Instagram, YouTube or Facebook, then we would ask you to consult their privacy policies. 

Google Analytics 

When someone visits www.alban-arena.co.uk, we use Google Analytics to collect statistical data and details of visitor patterns which tell us which parts of our website visitors use most often. None of this information uses or requires the use, of personal information and is processed in a way that does not identify individuals. We do not make any attempts to find out the identities of individuals visiting our website. 

Mailing List 

Individuals can unsubscribe at any time from newsletters by clicking the unsubscribe link on each e-newsletter. 

Online ticketing 

The information you provide when booking tickets online will be used primarily to protect your purchases and attendance at events and also keep you informed about future activities.  

You have the right to lodge a complaint with us if you believe your data has been processed in a way that does not comply with data protection.  

This Privacy notice was last updated: May 2018