Booking Information

Online:

Select the Book Now button on the performance you are interested. Click here to go to the what’s on listing.

Where applicable online bookings are subject to a booking fee of £1.25 per ticket. Postage is £1 per transaction.  There are no online booking fees for film and certain local amateur societies.

It is advised you check all details are correct before processing the booking as tickets will not be refunded or exchanged. Please note the booking fee and transaction fee are non-refundable under any circumstances; this includes the cancellation of a show.

By Phone:

Box Office 01727 844 488

Our Box Office is open Monday – Saturday from 10.00am until 6.00pm or until 8.00pm on performance days. Telephone bookings are available from 10.30am until 6.00pm (telephone bookings can be taken up to half an hour before a show starts).

Reservations may be made by telephone and tickets will be held for three days pending receipt of payment by post or in person. Telephone bookings may be paid for by credit card at the time of booking; they will then be held by the Box Office for your collection or posted out to you, subject to a booking fee.

No telephone bookings will be accepted within three days of a performance unless paid for by credit card at the time of the call. Best available seats will be allocated.

There is a processing fee per transaction of £1 for telephone credit card bookings. Postage is included in this price.

By Post:

Patrons booking by post should write to:

Box Office, Alban Arena, Civic Centre, St. Albans, Herts AL1 3LD

Please download and complete the Booking Form, enclosing a SAE and make postal orders or cheques payable to C-SALT.

Unless accompanied by an SAE, tickets will be held at the Box Office for collection. Postal bookings may be made in advance, but will only be processed just prior to booking opening.

In Person:

At the Box Office, bookings may be paid for by cheque, cash or credit card.

Our Box Office is open Monday – Saturday from 10.00am until 6.00pm or until 8.00pm on performance days.

Gift Voucher:

An imaginative gift for anyone! An Alban Arena Gift Voucher can be purchased for any amount you choose, and redeemed on any live show or film at the Arena.*

We include a lively colour presentation card, with space for your personal message.

Vouchers can be purchased in person at the Box Office or over the telephone.

*not available on private hire events

Exchange / Refund Policy

We will ‘exchange’ tickets for another performance to the same value or give a credit note to redeem against a show in the future. A handling fee of 10% of the total ticket price will be charged for this service and tickets must be exchanged at least 7 days prior to the performance date.

The ‘no refunds policy’ remains the same; patrons are requested to check their tickets at the time of purchase. Tickets for sell-out shows may be accepted by the Box Office for resale on behalf of the customer but no responsibility is accepted nor sale guaranteed. Any tickets sold on will be given a credit note to redeem against a show in the future less £1 per ticket.

Please note the booking fee and transaction fee are non-refundable under any circumstances; this includes the cancellation of a show.